Frequently Asked Questions

FAQ Categories:

  • Customer concerns
  • Coaching
  • Neuro Linguistic Programming (NLP)
  • Newsletters and Free Resources
  • Personal Development Courses
  • Self-Help
  • Super Learning

Using Perficio

  • Getting Started
  • Managing Your Account
  • Payments, Returns, Exchanges, and Cancellations
  • Contact

Customer Concerns

 

What if it doesn’t work or I just don’t like it? 

Easy. Perficio has a 30-day money back guarantee. If you’re not happy – you don’t pay. 

Will my information be safe?

All customer information is safe and protected. We do not share or sell your information with anyone. 

How much time is required daily or weekly?

There are 3 paces; Group Coaching; Fast Pace - Each lesson delivered over three days. Slow Pace - Each lesson delivered over five days. And Self-Paced. A total of an hour or two might be appropriate for each lesson.  That depends on the course. It also depends on how much time you’re willing to devote to the various Accelerated Learning techniques you are coached to use.  

What if something happens that causes me not to do the course? 

If you are unhappy with Perficio you’ll get your money back. On the other hand, if it’s the various things in life that prevent us from making progress - Perficio is prepared for that. It will get you going again when you’re ready. 

I don’t want to have to answer to someone. Will I do that? 

You’ve come to the right place. Perficio is not a proxy for an actual human coach, which is becoming more popular. It is a computer program used through your desktop computer or your smart phone. It does not ever judge you; there is no human-to-human pressure. You won’t be embarrassed, feel guilty or ashamed because you didn’t perform well. Perficio does not think, it only serves. And it’s programmed to get the most out of you without any ideas about you whatsoever. 

What will I get when I purchase Perficio? 

  • Self-Help Coaching 
  • A complete course. I.e.; The Way to Wealth. Ten Lessons, Sixty-four Teachings
  • A Super Learning Mini-Course 
  • Coaching to learn using Super Learning 
  • Choice of your pace (auto-adjusted)
  • Organized Group Interaction
  • Access on mobile or desktop
  • Rewards for accomplished lessons
  • Downloadable resources 
  • A Post Course (devoted lesson review) 
  • Your customized course book that is downloaded 

 

What will I learn with The Way To Wealth? 

  • The Ben Franklin Philosophy
  • A keen understanding of time
  • The foundational attitude for success
  • An understanding of leisure that can revolutionize your life 
  • The surprising most important thing for you to have
  • How to spend your money (and not spend it)
  • How to live to ensure financial security
  • How to be smarter than your ego 
  • The hidden realties of debt 
  • The most important teachings for financial independence 

 

What will I get with Stay The Course (STC)?

STC is a monthly subscription that keeps you working on your goals and on track to accomplish them. It comes after the home study course. It’s like a very lite version of the home study course but it is focused on action not learning. It is just as intuitive and responsive as the course. You can snooze it, go on vacation, whatever. It’s highly flexible. It just won’t let you quit. Because you haven’t failed until you’ve done that. I.e.; Say you took the The Way To Wealth and one of your goals is to create a magnificent company. If you had just read The Way To Wealth in its non-Perficio form you might have developed that goal and never did anything or did an insufficient amount to make that happen. This won’t happen with STC.  Perficio will make sure that you not only start a company but that it is a magnificent one. That’s the beauty of Perficio. 

 

So, is this for speed learning?

Forget about speed and eagerness for completion, just focus on comprehension and following instructions. Perficio will have you learning quickly and deeply. There are 3 paces to the course.  Perficio will monitor your progress and intervene when necessary (bedsides the routine coaching). 

 

Is it hard to operate? 

No. Yes, this a revolutionary program / app however It is fully functional, multi tested and ready for your use. The more you use it the more you’ll love it. Things will become familiar, clearer and understood.  So just use it! Just be sure to follow the instructions and if you ever get stuck just click around – you’ll find your way. 

Do I need anything to get started?

It is recommended to have colored pens and to print out the lessons making your own custom book. There are multiple advantages to that including learning and reference. However, you have the option of making your notes and colorizing within the app itself. 

 

Coaching

Isn’t coaching expensive? 

Well it ain’t cheap! And why should it be? How valuable is it for you to get what you want but haven’t been successful so far? Coaching and therapy are similar. Basically, coaching is future oriented and therapy is about reconciling with the past. They both cost about the same; $50-$250 per hour typically. Therapy is a branch of mental health and insurance often pays for it. $89 billion a year is spent on it. Insurance does not cover coaching although many therapists are now also coaches.  The coaching field in contrast does not quite make $2 billion a year although it is constantly growing. Both of these fields are psychology but no college degree is needed for coaching. In fact, there is no standard or uniform certifying body for coaching. So why does it cost so much? Simple. People get therapy because they want to feel ok, or at least better. People get coaching because they want to have things or be a certain way. All of this is very valuable.

 

I’ve done life coaching, how is this different? 

Perficio is not life-coaching. A life coach will help you achieve any goal. Perficio is computerized Personal Development Coaching through Self-Help. It is the world’s first true Self- Help coaching. Here you pursue goals relevant to the knowledge you learned in a Self- Help course. You will be both a coaching client and a Self-Help student. Creator Tony Petrozza coined the term ‘clident’ (client+student) for this new kind of coaching. Perficio is an Automated Virtual Coaching Program. That’s not a program that you take, that’s what IT is. The program that you take is a home study course. The pilot course is a financial one. 

 

What are the differences between 1 on 1 human coaching and Perficio? 

    • 1 on 1 is medium intensity, high dynamics and high accountability for a short period. 
    • Perficio is low intensity, low dynamics and low accountability for an indefinite long period.
    • There are only two points of accountability. The optional but encouraged Group Interactive Space where there is a group dynamic. The other is a last resort that you can read about in the Question ‘Will I really never talk to a human?’ 
  • Perficio is much cheaper.
  • The most important things perhaps are that with Perficio you will have that intensity, dynamics and accountability for as long as you need to accomplish your goals. 
  • The greatest value of Perficio is truly getting you to create the habits you want and your reducing the habits you don’t want. That is the actually the distilled simple description of success. 

 

Simply put, what is Perficio and what does it do? 

It is a coached course and post activity. It uses a patent pending Two Stage Success System.  It guides its user to learn a home study course using Accelerated Learning techniques. Its main features are its automated systems to ensure comprehension and progress to completion which include powerful motivational abilities.  The second part is Stay The Course which is a similar program. This keeps a user on track indefinitely, working towards their goals which they developed in the home study course.     

 

Will I really never talk to a human? 

Yes. Except for one contingency. The only time in which you may have a human coach using Perficio is a last resort! Firstly, in the Self-Paced Track only; if a clident (Perficio customer) stops making progress and does not give a reason why (and other things get checked), they are automatically switched to MOTIVATOR MODE. This is a modular system designed to get them unstuck or otherwise back to work on their course. There is a variety of modules. It gets deep. Real deep. The last one in the series is a phone call from the creator himself; Coach Tony Petrozza. He will personally call to find out what the problem is and what he can do to help. Tony designed the system so he shouldn’t have to but he’s willing to do it. Solving problems is what he does. When Auxillium says your success is virtually guaranteed, we mean it. Perficio was literally created to prevent failure so everything will be done that we can, to ensure that.

 

Of course, Tony will only be available for a very limited time. As the company grows, another coach will be hired to field this duty. Yes, Tony is the Auxillium Executive Director and he takes not just customer satisfaction very seriously but clident delight! *You can talk to a human in Customer Service anytime. 

Neuro Linguistic Programming (NLP) 

 

Who is Tony Petrozza and does he know what he’s doing?

Tony Petrozza is a personal development coach and creator of Perficio. Before he opened his coaching practice in 2014, Tony took numerous trainings and workshops. The most important of which was a comprehensive certification with Neuro Linguistic Programming (NLP). He had been interested in it for many years and then finally went away for training in 2012. Although NLP has always been controversial, in coaching at least there is no dispute – it is extremely effective. Indeed, as a professional coach, Tony has about a 90% success rate. If the desired results were not gotten in the expected timeframe, then Tony would, if he thought the client was sincere, offer to continue to work with the client at no additional charge. Tony contends that if an unsatisfied client continued their relationship with him – the success rate would be 100%. It is only quitting that fails. One of the axioms of NLP states ‘If the client does not get the desired outcome, try something else; ANYTHING else’.  Many NLPers (practioners) get certified and want to run the full course and become an NLP trainer. This never interested Tony. He saw great value and potential in it and just wanted to use it.  

 

Why NLP? How did Tony first find out about NLP? 

Tony Petrozza used to be an actor and attended a prestigious NYC acting school in 1995. It was The New Actors Workshop founded by George Morrison. He became Tony’s mentor. Morrison (THE guy behind stars Gene Hackman and Dustin Hoffman) introduced Neuro Linguistic Programming (NLP) to Tony - he was awestruck by it. At that school he also studied under acclaimed director Mike Nichols. After just a little bit, Tony understood why they paid him the big bucks. 

 

Tony says, “They showed me all sorts of fascinating things I had no idea about such as Gestalt Therapy and other schools of thought. George really opened my eyes to a whole other world. What he taught me most was awareness.  I immediately started reading about NLP and got a home study course and searched out a training that would certify me in this field. After a while my interest in NLP did not exactly wane, I just didn’t take action. Yet NLP often came up one way or another, however my resolve to do a training did.  It’s unusual stuff, very cerebral. There seemed to be a kind of line, that if I crossed it, things wouldn’t be the same. Like a fork in the road. Did I really want to go down that road?”

 

Tony continues, “An NLP Master Practitioner taught me NLP on a barter for my marketing & computer services in the late 90s.  He subsequently sent me a home study self-hypnosis course. Many years later in 2012, I finally took that course and applied it – and it worked!  Hypnosis is closely related to NLP.  Well, that got me going again. I went to a Meetup and then met a number of people involved in the New York NLP/hypnosis community and took some classes, went to more intros.  I took Jonathan Altfeld’s and Doug O’Brien’s Belief Craft intensive 3-day training where I learned how people believe what they do and how to get them unstuck.  This NLP stuff can really be amazing!  I’ve had doubts about some of its claims but after spending time with Jonathan those were dispelled. The questions I had were answered. I found out he was doing a Practitioner training with Rex Sikes who was one of the trainers I was considering in the 90s. The time had come to make the move. So, in 2012 I at last became certified in NLP by two fantastic trainers. And yes, it changed my life. It put it on the course I had wanted it to be.” Indeed, NLP did change his life. He wanted to solve the problems of Self- Help for a long time. It was NLP that gave him the knowledge and tools to do it.  

 

“The treasure you seek is in the cave you fear to enter.” —Joseph Campbell 

 

What is Neuro-Linguistic Programming (NLP) and how does it work?

NLP is both an art and a science. It helps people overcome their problems by ‘reprogramming’ one’s brain. In crude terms, NLP explores the relationships between how we think (neuro), how we communicate (linguistic) and our patterns of behavior and emotions (program). By studying these relationships, people can adopt more successful ways of thinking, communicating, feeling, and behaving.

It is the study of subjective experience. NLP has always been controversial. It was started in the 70’s primarily by two geniuses. They modeled a few of the best psychotherapists of their day as the core of this blend of art and science. So, a lot of people think it’s about therapy and because so many NLP Practitioners have been/are therapists - but it is absolutely not limited to that. In fact, it was used in business since the early days and it’s only grown in that context.  There has been a lot of hype but that’s often part of the territory with extraordinary things. It’s actually all about communication and since that is everything (including you communicating to yourself) and there are all kinds of obstacles to it, NLP in turn has all sorts of applications. It works by actually changing the way you think. 

What is NLP used for?

It is so diverse that Tony was introduced to it by his acting teacher for acting purposes! It blew him away. When NLP began in the 1970s it was primarily about therapy and modeling excellent people (so you could do what they do).  Persuasion was the organic offspring of this. So, business and sales became the next application for it. It is so dynamic that it useful in many areas. All sorts of professionals use it such as lawyers, doctors and security experts. It is used in numerous therapeutic approaches for a gambit of disorders including PTSD.  Hundreds of books have been written about it. 

How does NLP relate to psychology?

Psychology in general is about what you think and why you think it. NLP is more about how you think. Many psychologists are ignorant of it or may have heard just some criticisms. Academia is not very fond it for several reasons including because you don’t have to go to school for years to get a degree in it. Nonetheless, the more you practice it, the better one is with it. Here is an excerpt from an article by Guy Winch Ph.D.in Psychology Today magazine. He said;

“Admittedly, despite having a Ph.D. in clinical psychology, I know very little about NLP, so I looked up the technique and indeed, a very similar version had been reported by NLP practitioners decades ago. My bad!” 

He had written about a technique that reduced emotional pain. He then, in the newer article cited a number of well established NLP methods that could be used in many areas by his readers.  This has been the mainstream legacy of NLP. For several reasons NLP has not gotten the recognition it deserves. Yet it permeates psychology in general and other fields where people are unaware that it’s NLP! Understand that in many ways NLP is not new, it’s the codification of it both as a body and procedure that is. 

One reason for criticism is that NLP has attracted cranks and extremists because of its powers of persuasion.  There has also been a lot of hype which is the nature of the beast. Another reason is the skill level and proficiency go from awesome to awful. Some critics just have an axe to grind.  NLP like everything else has its pros and cons. 

Is NLP really effective?

Tony Robbins, widely regarded as the number one coach there is, came out of NLP. It’s said he gets $1 million for a personal client for a long time now. NLP is what really gave him his first acclaim. He used to be an NLP trainer. By the way, Robbins is one of Petrozza’s icons and it’s not just because they share the same first name!  NLP is used in major league sports. It’s used by many famous people and the media unbeknownst to most people. It’s a funny thing because a NLPer (practioner) can usually recognize it while most others are oblivious to it.  

Tony has an interesting story from when he first learned some NLP from a home study course in the 90s. 

“Just from that little 6 cassette audio course I learned a lot.  My friend was a great mother but she had a nasty habit of screaming and cursing at her little kids. She was quite embarrassed by it. She agreed to let me help her. I used a basic NLP technique on her called ‘anchoring’ so that when she felt out of control and was about to start that behavior, she would instead feel calm and confident. It worked great! Everyone was amazed she stopped yelling and cursing at her kids. Then after a week she resumed the old behavior. All that was needed was a reinforcement of the anchor, and some more work. But she didn't let me do it. That’s because in NLP we have something called “secondary gain”. That embarrassing behavior did something for her that was not obvious. And it was not something she was willing to give up. So that was the end of that but it showed me that NLP worked – and I really didn't even know what I was doing.” 

When he became a professional Tony found it extremely effective in his coaching. A few times while working with a client he exclaimed silently to himself after getting a dramatic transformation “Wow! This stuff really works!!” Tony ‘s skill of getting clients the outcomes they wanted was one the greatest experiences of his life. He ranks it up there as when he was a paratrooper (in the 80s)! The coaching field which is constantly growing has NLP as one its cornerstones. Tony predicts that one day NLP will get the proper recognition it deserves.    

Newsletters and Free Resources 

Our newsletter will let you know about upcoming courses, discounts and company news. It will announce pre launches and launches. Many are coming. Be sure to sign up. It will also tell you when a new blog or vlog has been posted. These will contain valuable information and free resources. Tony Petrozza is writing a series on the history of Self- Help. That should be interesting!  Also check out Tony’s podcast at Self-HelpCoaching.com.  

Personal Development Courses

What’s with The Way to Wealth?

That was chosen to be our first course for several reasons. Almost everyone wants or needs to improve their finances. The ideal for anyone is to be financially independent with a secure financial future. That’s what it’s about.  Ben Franklin first published it in 1758. It has never gone out of print! How’s that for stability and credibility? Financial institutions give it out to employees and customers. It has been updated and made into a home study course by Auxillium. It can stand alone as that. However, by far the greatest value you get with Perficio is not the content but the coaching you receive to learn and complete it. 

So are you a financial course site or Ben Franklin site?

When the fist version of the website was up some people thought this. The answer is no, not at all. Its just that our first course is a financial one and it was written by Benjamin Franklin. We love it and him but many and various courses are coming. Go to the Coming Courses page and see what courses will be here soon or what categories interest you. Let us know. 

Isn’t Ben Franklin old and passe? 

Some people mistakenly think only contemporary things are cool or valid. This kind of thinking needs improvement. The ideals and teachings of Franklin are sought after today by people who know better. An example of his mentality can be discerned from this fact; He ran away from his Boston home to Philadelphia when he was 17. He arrived with a few cents in his pocket. In a decade he was the most celebrated man of the city. Later, the country. During the Revolutionary War he was sent to France to make them an ally of America. He succeeded and that was instrumental in the American victory. He then returned the states and got to work. This included starting the first abolitionist organization in America. He is one of the most influential people of all time. And with Perficio his thinking can be transferred into you.  

What courses do you offer?

The Way to Wealth is only the first of many. How may categories of Self- Help are there? We’ll have at least that many. Go the Coming Courses page and see what’s coming or what categories interest you. Let us know. 

 

Self-Help

I’ve done lots of Self-Help, how is this different?

Perficio is not necessarily about the Self-Help per se. Its really about the coaching. Perficio coaches you to learn and complete the course. Then most importantly to use what you learned to pursue relevant goals. This is what Self- Help was supposed to be. Except perhaps 99% of the people did not do it. So, they never got the promise. They never got what was advertised. Even better than just learning some or even most of a course – you’ll truly learn it all.  

So, what is Perficio?

It’s 2 for 1. It’s Self-Help AND the coaching to learn and apply it. All the way to goal accomplishment. No matter how large or difficult your goal is. It’s the ‘Dream Maker’. 

I’ve never done Self-Help why should I do this? 

If that is the case, you won’t be able to appreciate the difference of Self-Help without Perficio. Self- Help has been around for a very long time and millions of people have attempted to use it to achieve many things. Almost all of them did not get what they wanted from it.  Imagine their disappointment. Many took a lot of Self-help courses or read books. Imagine their anguish. You’ve been spared all that.  

Isn’t Self-Help kind of cheap? How come this is more?

Self-Help books often tend to be more expensive than other books. However, you might be able to pick one up for$20 or even $10. Some of those books get made into courses. Many authors make a course outright. A typical course is about $100. However, they are also $500, $1000 and even more. Many courses are this expensive. The focus is on the value that the knowledge will bring the student. How much money can they make with that knowledge? That’s why the marketing courses tend to be on the expensive side. One of the many reasons why Tony created Perficio is he spent about $1600 on two different marketing courses and got zero out of them. Their content was superb but it’s the 4 problems that Tony later identified which stopped him! Those are; people don’t start a course, or finish it. They don’t use the knowledge they may have learned. The most important thing that was missing is the consistent long-term application of the teachings.  $1600 investment – ZERO application. ZERO return. Another purchase Tony made was $1000 for a self-defense fighting system. Same result. 

Super Learning

What is Super Learning?

It is a regimen of Accelerated Learning techniques (ALt). ALt is a term for a general description and umbrella of advanced methods of learning. These render much greater results than traditional or ordinary learning.  You’ll learn quickly and better, more importantly you’ll remember what you learned. 

 

What happens with Super Learning?

When one learns using it, they comprehend far more deeply than with traditional learning. They also retain the knowledge much longer. Conventional learning has you remembering 10-20% six months later. Using Super Learning you’ll remember 80-90%. Perficio coaches you to learn the entire course using this methodology.  Every lesson. So, for example if you sign up for The Way to Wealth. You will learn all sixty-four of its teachings on deep levels. Not twenty, forty or even sixty, but all sixty-four teachings. Perficio is deliberate about comprehension.  You will think like Benjamin Franklin. 

 

Is the course taught using these Accelerated Learning techniques? 

 

The course is not taught using Super Learning (ALt). Perficio coaches you to learn using it. It is designed as a routine to get the most of any teaching. It also uses a variety of ALt cyclically. It removes uncertainty and assures effectiveness.  Perficio uses this in both course presentation and it’s coaching. Traditional learning only uses a small part of your brain, Super Learning uses all of it.   Get ready to learn like you never have before.

What is the result?

Rapid erudition

Erudition / noun

[ˌer(y)o͝oˈdiSH(ə)n]

the quality of having or showing great knowledge or learning; scholarship.

 

Using Perficio

 

Getting Started

  1. How do I access Perficio?
  2. You can access Perficio by logging in from the website, or download the mobile app using the download links. The features are identical in both Web and Mobile versions.

 

  1. Why do you need my mobile number?
  2. Perficio will send you messages from time to time, especially to keep you on track. Don’t worry, we won’t text you unless it’s really important!

 

  1. How do I purchase a Perficio course?
  2. You can purchase your course from the secure checkout in the web or mobile app. Just create your account and follow the steps in the Perficio application.

 

  1. How do I get started?
  1. Create your Perficio account [signup link]. Confirm in your email. Login to Perficio [Login link]
  2. Select and purchase your course.
  3. Setup your Perficio profile (don’t worry, Perficio will guide you step by step)
  4. In your Perficio pre-course dashboard:
  • You will take the assessments. This is how Perficio learns about you. Think of it like an interview.
  • You will record some audio, video and upload some pictures for Perficio to help you along.
  • Take the Super Learning Mini Course.
  • Select your desired Pace. Fast, Slow, or Self Pace
  • Select your start date.
  • Start your course!

 

Managing Your Account

 

  1. How do I manage my account?
  2. Once you have created your Perficio account, you can log into the app to manage:
  • Your Information
  • Billing & Payment Info
  • Profile Photo
  • Contact preferences
  • Feedback

 

  1. What if I have an issue?
  2. You can open a support request right from the app. Just fill out the form, and we will help you in any way we can to resolve issues in a timely manner.

 

Payments, Returns, Exchanges, and Cancellations

 

  1. Is my payment information secure?
  2. Yes! As with everything we do, Perficio considers your security and privacy to be of the highest priority. Your information is secure and will never be shared or sold!

 

  1. Will I be billed monthly?
  2. You Perficio course is billed in full, one time, when you purchase the course. When you sign up for Stay The Course (STC), you will be billed monthly, but only once you complete your course. STC will help you continue to work towards your goals, even after your course completes. 

 

  1. What forms of payment can I use?
  2. We accept all major credit & debit cards.

 

  1. Can I cancel my course?
  2. Perficio gives you a 30-day money back guarantee. If you are unhappy with Perficio or the course you’re taking. Just drop us a line and we’ll refund your card (we may ask why you were unhappy, so that we can improve).

 

  1. Can I cancel my STC subscription?
  2. You can cancel your STC subscription at any time. STC is billed monthly. Once you cancel, billing will stop. You can re-activate STC subscription from the settings in your Perficio Mobile or Web App.

 

  1. If I don’t like my course, can I pick another one?
  2. Our goal is YOUR success! If that means another course, we’d be happy to exchange your course within 30-days. If you’re past the 30-day window, just drop us a line and we’ll try to help.

Contact

 

  1. What if I have a problem and need assistance?
  2. You have a few options:
  • Open a support request in the Perficio app (Web or Mobile). This is the recommended method.

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